Cisco Certified Support Technician (CCST) Certification Details

The CCST certification is an entry-level qualification for network support professionals and is aimed at individuals who need to support Cisco devices and technologies.

The Cisco Certified Support Technician (CCST) certification validates professional skills in troubleshooting and resolving issues in networking systems, laying a solid foundation for further career advancement in network support and troubleshooting. 

In this article, we will explore CCST certification details like the exam syllabus, cost and career opportunities available to individuals who obtain this certification. 

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What is CCST (Cisco Certified Support Technician)? 

CCST is an entry-level certification designed to equip professionals with the necessary skills to provide support for Cisco networking solutions. It is intended for individuals who troubleshoot, configure, and maintain Cisco routers, switches, and other devices in enterprise networks. 

The certification focuses on practical skills, providing candidates with a broad understanding of how Cisco devices operate and how to address common network issues.

By becoming a Cisco Certified Support Technician, professionals demonstrate their proficiency in supporting and maintaining Cisco networking devices, ensuring that networks run smoothly and securely. 

To achieve CCST certification, individuals must pass the CCST exam, which is designed to test their knowledge and practical abilities in various Cisco technologies, such as IP addressing, subnetting, VLAN configuration, network security, and wireless networking. 

CCST Exam Syllabus 

The syllabus for the exam includes a variety of topics, with an emphasis on networking concepts and hands-on troubleshooting. Here are the key topics covered in the exam: 

1. Networking Fundamentals 

● Basic understanding of network components and their functions. 

● Knowledge of IP addressing, subnetting, and network topologies. 

● Understanding of the OSI model and how data flows through networks. 

2. Troubleshooting Techniques 

● Identifying and troubleshooting network connectivity issues. 

● Diagnosing and resolving issues related to routers, switches, and other Cisco devices. 

● Understanding diagnostic tools and techniques used for troubleshooting. 

3. Router and Switch Configuration 

● Configuring Cisco routers and switches. 

● VLAN configuration, routing protocols, and network segmentation. 

● Basic switching concepts, including Spanning Tree Protocol (STP). 

4. Security Basics 

● Implementing basic network security measures. 

● Configuring access control lists (ACLs) and setting up VPNs. 

● Understanding security best practices for Cisco devices. 

5. Wireless Networking 

● Basic wireless network configuration and troubleshooting. 

● Setting up and managing Cisco wireless devices such as access points (APs) and wireless controllers (WLC). 

● Understanding Wi-Fi standards and troubleshooting wireless connectivity issues. 

6. Network Automation 

● Introduction to network automation tools and techniques. 

● Understanding how automation can improve network efficiency and reduce errors. 

● The CCST exam is designed to be practical and hands-on, providing candidates with the skills to work effectively with Cisco devices in real-world scenarios. 

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Cisco Certified Support Technician (CCST) Certification Exam Details

The certification is divided into three exam tracks: 

1. CCST Cybersecurity Certification Exam  

This track focuses on fundamental cybersecurity concepts necessary for supporting and securing Cisco-based networks. It assesses knowledge of cyber threats, attacks, and basic security principles. 

Exam Code: 100-160 CCST

Cost: $125

Duration: 50 minutes

Key Focus Areas: 

● Cybersecurity principles and best practices 

● Identifying and mitigating cyber threats 

● Risk management and security frameworks 

● Basic cryptography and encryption methods 

● User authentication and access control mechanisms 

● Network security and defense strategies 

2. CCST Networking Certification Exam  

This track covers foundational networking knowledge and troubleshooting skills, emphasizing configuration, management, and diagnosis of networking components in Cisco environments.

Exam Code: 100-150 CCST

Cost: $125

Duration: 50 minutes

Key Focus Areas: 

● Core networking concepts and architectures 

● IP addressing, subnetting, and addressing schemes 

● Routing protocols and network traffic management 

● LAN/WAN technologies and their applications 

● OSI model and data transmission processes 

● Basic troubleshooting and problem resolution 

3. CCST IT Support Certification Exam 

This track evaluates skills required to provide technical support for Cisco networking devices, including diagnosing and fixing common IT problems. 

Exam Code: 100-140 CCST

Cost: $125

Duration: 50 minutes 

Key Focus Areas: 

● Installation and configuration of Cisco networking devices 

● Network setup and basic infrastructure planning 

● Diagnosing and troubleshooting network performance issues 

● Hardware maintenance and replacement 

● Network documentation and support tools utilization 

How Much Does the CCST Certification Exam Cost? 
The standard cost of the CCST certification exam is $125. The cost of the exam may vary depending on the region, and additional fees may apply for scheduling, rescheduling, or taking the exam at a testing center. 

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Certification Process

To earn the CCST certification, candidates must successfully pass the corresponding exam for their chosen track. Each track is independent, allowing candidates to specialize in one or more domains based on their career goals. 

This certification serves as an entry point for individuals looking to advance in IT, networking, or cybersecurity roles within Cisco environments.  

CCST Certification Eligibility 

There are no specific prerequisites for CCST certification. However, it is recommended that candidates have some basic knowledge of networking concepts before attempting the exam.

The ideal candidates for this certification are individuals who are already working or aspiring to work in network support and troubleshooting roles. 

While hands-on experience is not mandatory, it will certainly enhance a candidate's chances of success. Hands-on practice with Cisco devices and network setups will help candidates become familiar with real-world scenarios they are likely to encounter during the exam and in their careers. 

CCST Certification Salary Expectations 

The Cisco Certified Support Technician (CCST) certification is an entry-level credential that validates foundational skills in networking and cybersecurity.

Earning this certification can lead to various career opportunities across different regions. Below is a table summarizing potential job roles and their associated average salary expectations in India and the United States.: 

Is CCST Certification Worth It? 

Yes, the CCST certification is worth pursuing if you are interested in starting or advancing a career in network support and troubleshooting.

With the increasing adoption of Cisco networking solutions in businesses worldwide, the demand for skilled professionals who can configure, troubleshoot, and maintain Cisco devices is growing.

The CCST certification offers several benefits: 

● Solid Foundation: It provides a solid foundation in networking concepts and practical skills, which are essential for any technical support role. 

● Career Opportunities: It opens doors to a variety of entry-level roles in network support and technical troubleshooting, making it an excellent starting point for a career in networking. 

● Industry Recognition: Cisco certifications are highly recognized in the IT industry, and CCST is a credential that employers value when hiring for network support roles. 

● Stepping Stone for Further Certifications: After earning the CCST certification, professionals can pursue more advanced Cisco certifications, such as the CCNA (Cisco Certified Network Associate) or CCNP (Cisco Certified Network Professional), which can lead to higher-paying roles and career advancement. 

Tips to Pass the CCST Certification Exam 

To prepare for the CCST certification exam, follow these steps: 

● Review the official Cisco exam guide and syllabus to understand the topics covered in the exam. 

● Use Cisco Training Resources. 

● Practice in a lab environment using Cisco equipment or simulation tools to practice configuration, troubleshooting, and device management. 

● Practice with online simulations and practice exams to assess your knowledge and improve areas of weakness. 

● Study with third-party study guides, books, and online courses. 

What Should I Do After the CCST Certification  Course? 

After completing the CCST certification, you can further your career by: 

● Gaining Practical Experience: Seek entry-level network support or technical roles to gain hands-on experience with Cisco devices and networks. 

● Pursuing Advanced Certifications: Consider earning more advanced certifications, such as CCNA or CCNP, to expand your knowledge and increase your career prospects. 

● Staying Updated with Networking Trends: Networking technologies evolve rapidly, so it’s important to stay up-to-date with the latest trends and tools in the industry. 

● Networking with Industry Professionals: Attend networking events, join industry groups, and build professional relationships to enhance your career prospects. 

Summary 

The CCST certification is an excellent entry-level qualification for those who wish to pursue a career in network support and technical troubleshooting.

It provides professionals with foundational knowledge and practical skills to support and maintain Cisco network infrastructures, making it an essential credential for anyone looking to enter the field of IT support. 

By becoming a Cisco Certified Support Technician, you demonstrate your ability to configure, troubleshoot, and maintain Cisco devices, ensuring network reliability and performance.

Whether you're just starting out or looking to advance your career, CCST certification can help open doors to a wide range of exciting career opportunities.