Cisco Certified Network Associate(CCNA) is an entry-level networking certification that validates your skills on optimizing and administering Cisco networking resources in an organization. To get a job with CCNA credential, candidate must answer the CCNA interview questions.
We have created a CCNA question bank which contains the top 50 frequently asked CCNA interview questions with precise and accurate answers. Preparing with our CCNA interview questions and answers will help you get the job easily.
In this CCNA interview cheat sheet, we have researched and compiled the top CCNA questions and answers that are asked in interviews. The CCNA interview questions have been categorized into three categories- CCNA interview questions for beginners (0-2 years of experience), intermediate and experienced professionals (5+ years of experience).
Further, learning networking skills with our Cisco Training courses will help you answer more such Cisco CCNA interview questions and learn further advanced networking technologies.
These are the basic CCNA interview questions and answers asked to beginners.
The OSI (Open Systems Interconnection) model is a conceptual framework that standardizes the functions of communication systems into seven distinct layers, from physical transmission of data to application-level services. These layers are:
● Layer 1 (Physical): This layer is concerned with the physical transmission of raw data bits over a medium (e.g., cables, fiber optics). It defines the electrical, mechanical, and procedural characteristics.
● Layer 2 (Data Link): Ensures reliable transmission of data frames between two devices on the same network segment. It handles error detection, flow control, and MAC addressing (e.g., Ethernet, Wi-Fi).
● Layer 3 (Network): Responsible for packet forwarding, routing, and addressing (e.g., IP). Routers operate at this layer to direct packets across multiple networks based on IP addresses.
● Layer 4 (Transport): Manages end-to-end communication between devices, including data segmentation, flow control, and error correction. Key protocols include TCP (for reliability) and UDP (for speed).
● Layer 5 (Session): Manages sessions between two applications, establishing, maintaining, and terminating connections.
● Layer 6 (Presentation): Translates, encrypts, and compresses data to be understood by the application layer (e.g., SSL/TLS, encryption, ASCII to EBCDIC conversion).
● Layer 7 (Application): Provides services directly to user applications, such as HTTP (web browsing), FTP (file transfer), and DNS (domain name resolution).
An IP address is a unique identifier assigned to each device participating in a network, allowing devices to communicate with each other over the internet or local networks. There are two types:
● IPv4: A 32-bit address written in four decimal numbers separated by periods (e.g., 192.168.1.1). This allows for 4.3 billion unique addresses.
● IPv6: A 128-bit address expressed in hexadecimal, offering a virtually unlimited number of unique addresses (e.g., 2001:0db8:85a3:0000:0000:8a2e:0370:7334).
A hub is a basic device that broadcasts data to all connected devices, regardless of the intended recipient. It operates at Layer 1 (Physical) and does not examine the data, causing network inefficiencies. A switch, on the other hand, operates at Layer 2 (Data Link) and forwards data only to the specific device (using MAC addresses), reducing network congestion and improving performance. Switches can also create VLANs for network segmentation, while hubs cannot.
A subnet mask is a 32-bit address used to define the network and host portions of an IP address. It works by masking the network portion to identify which part of the IP address belongs to the network (the first bits) and which part is available for devices (the remaining bits). For example, in the subnet mask 255.255.255.0, the first 24 bits represent the network, and the remaining 8 bits are for host addresses. Subnet masks are crucial for organizing IP addresses in a network.
● DHCP (Dynamic Host Configuration Protocol) is a protocol that automatically assigns IP addresses and other network configurations (such as subnet masks, default gateways, and DNS servers) to devices on a network. When a device connects, it sends a request to the DHCP server, which provides the necessary network settings, eliminating the need for manual configuration and reducing the chances of address conflicts.
A router is a device that connects different networks, such as LANs or the internet and forwards data packets between them. Routers operate at Layer 3 (Network Layer) and use IP addresses to determine the best route for data to travel across multiple networks. They use routing protocols like OSPF, EIGRP, or BGP to dynamically update routing tables and ensure efficient packet delivery.
TCP (Transmission Control Protocol) is a connection-oriented protocol, which means that it establishes a reliable connection before data transmission begins. It ensures that all data packets are received and retransmits any lost packets, making it reliable but slower.
Examples of TCP applications include HTTP, FTP, and email protocols. UDP (User Datagram Protocol), on the other hand, is connectionless. It sends packets without establishing a connection or ensuring delivery, making it faster but less reliable. It's used for time-sensitive applications like video streaming or DNS.
A VLAN (Virtual Local Area Network) is a logical division of a physical network into smaller, isolated segments. Devices in the same VLAN can communicate with each other as though they were on the same physical network, regardless of their actual location.
VLANs improve security by isolating sensitive traffic, reducing broadcast domains, and enhancing network performance by segmenting large networks into smaller, manageable pieces.
There are several types of IP addresses:
● Public IP addresses: These are globally unique and used to identify devices on the internet.
● Private IP addresses: These are used within local networks and are not routable on the internet (e.g., 192.168.x.x, 10.x.x.x).
● Loopback IP addresses: The IP range 127.0.0.0/8 is reserved for loopback addresses, which devices use to refer to themselves (e.g., 127.0.0.1).
● Multicast IP addresses: These are used for sending data to multiple devices on a network (e.g., 224.0.0.0 to 239.255.255.255).
DNS (Domain Name System) is a hierarchical system that converts human-readable domain names, such as www.example.com, into machine-readable IP addresses, such as 192.168.1.1. DNS is critical for enabling the functionality of the internet, as it allows users to access websites using familiar domain names rather than having to remember IP addresses.
A MAC (Media Access Control) address is a unique identifier assigned to a network interface card (NIC) for communication at the Data Link layer (Layer 2). It is a 48-bit address written in hexadecimal format (e.g., 00:1A:2B:3C:4D:5E) and is used to identify devices on a local network, enabling data frames to be directed to the correct device.
ARP (Address Resolution Protocol) is used to map an IP address to its corresponding MAC address in a local network. When a device needs to communicate with another device on the same network, it sends an ARP request to find the MAC address associated with the destination IP. The device with the matching IP responds with its MAC address, allowing the sender to construct the data frame.
NAT (Network Address Translation) is used to modify IP address information in packet headers as they pass through a router or firewall. It allows multiple devices on a private network to share a single public IP address for accessing external networks, such as the Internet. NAT helps conserve the limited number of public IP addresses and adds a layer of security by masking internal network addresses.
The Transport Layer (Layer 4) ensures end-to-end communication and reliability between devices. It manages the flow of data, error detection and recovery, and data segmentation and reassembly. Key protocols at this layer include TCP, which provides reliable, connection-oriented communication, and UDP, which offers faster connectionless communication.
A default gateway is the IP address of the router or device that forwards traffic from a local network to destinations outside that network, such as the Internet. When a device on a local network wants to communicate with a device on another network and does not have a specific route to that destination, it sends the traffic to the default gateway for forwarding.
OSPF (Open Shortest Path First) is a link-state routing protocol that is widely used in large enterprise networks. Unlike distance-vector protocols such as RIP, OSPF uses a link-state database (LSDB) and exchanges routing information only when there is a change in the network topology.
This reduces network traffic and enhances the scalability of the network. OSPF uses the Dijkstra algorithm to calculate the shortest path tree (SPT) to each network. It operates hierarchically with areas, improving scalability and managing large networks more efficiently. OSPF routers use LSAs (Link-State Advertisements) to share information about their directly connected networks and the state of their interfaces.
IPv4 (Internet Protocol version 4) uses 32-bit addresses, which provide around 4.3 billion unique addresses. However, with the expansion of the internet and the increasing number of connected devices, IPv4 has exhausted its address space. IPv6 (Internet Protocol version 6) was developed to overcome this limitation and uses 128-bit addresses, offering a practically infinite address space (around 340 undecillion addresses).
In addition to the larger address space, IPv6 includes built-in security through mandatory IPSec support, eliminating the need for NAT (Network Address Translation), which is commonly used in IPv4 to handle address shortages. IPv6 also simplifies routing, improves multicast addressing, and includes better support for mobile devices.
A routing loop occurs when routers continue to forward packets in a circular path without reaching their destination, causing network congestion and potential outages. Routing loops are usually caused by inconsistent routing tables in dynamic routing protocols. Common techniques to prevent routing loops include:
● Split Horizon: Prevents a router from advertising a route back to the interface from which it was learned.
● Route Poisoning: Marks a route as unreachable (using a metric such as infinity) to prevent it from being used.
● TTL (Time-to-Live): The TTL field in the IP header is decremented at each hop, and if it reaches zero, the packet is discarded.
● Hold-down Timers: Prevents a router from accepting new routes for a certain period after a route has been invalidated.
An ACL (Access Control List) is used to filter traffic entering or leaving a network based on IP addresses, protocols, or port numbers. It is a set of rules applied to routers or firewalls to control traffic flow. ACLs enhance network security by allowing or denying traffic based on criteria such as source/destination IP addresses, protocol type (TCP, UDP), and port numbers (e.g., HTTP, FTP). There are two types of ACLs:
● Standard ACLs: Filter traffic based only on the source IP address.
● Extended ACLs: Filter traffic based on source and destination IP addresses, protocols, and port numbers.
Static routing requires manual configuration by network administrators and is typically used in smaller, stable networks. Static routes do not adjust automatically when the network topology changes, so they require manual updates.
On the other hand, dynamic routing uses protocols like RIP, OSPF, and EIGRP to automatically discover and maintain routing information. Dynamic routing adjusts to network changes (e.g., a router failure) and can quickly find alternative routes, which makes it ideal for large, complex networks.
A subnet is a smaller network created by dividing a larger network into multiple parts. This is achieved by applying a subnet mask to the IP address. The subnet mask identifies which part of the IP address refers to the network and which part refers to the host.
Subnetting helps in better utilization of IP address space and improves network security by reducing the size of broadcast domains. Subnetting also allows network administrators to segment a network into different groups based on departments, functions, or locations.
A router is a device that connects multiple networks and forwards data packets between them. It examines the destination IP address in each packet and uses its routing table to determine the best path for forwarding the packet.
Routers use dynamic or static routing protocols (e.g., OSPF, EIGRP) to update and maintain their routing tables, and they can provide features like NAT (Network Address Translation) and firewall protection to enhance network security. Routers also handle the segregation of broadcast domains, making them an essential part of network segmentation.
STP (Spanning Tree Protocol) is a Layer 2 protocol used in Ethernet networks to prevent loops caused by redundant paths between network switches. It allows switches to create a loop-free topology by blocking one or more of the redundant paths.
STP works by electing a root bridge and determining the shortest path to each switch. The protocol periodically recalculates the best paths to ensure that no loops form as the network topology changes. The original STP has been enhanced to RSTP (Rapid Spanning Tree Protocol), which provides faster convergence in response to network topology changes.
RIP (Routing Information Protocol) is a distance-vector routing protocol that uses hop count as its metric to determine the best path to a destination network. RIP is one of the oldest routing protocols and is suitable for small to medium-sized networks.
However, it has limitations such as a maximum hop count of 15 (which limits its scalability) and slower convergence times when there are network changes. RIP uses periodic updates to share routing information and can suffer from issues such as routing loops and slow network recovery.
A bridge is a device that connects two network segments and filters traffic based on MAC addresses at Layer 2. It was one of the first devices used to segment networks and prevent collisions in larger networks.
A switch, however, is a more advanced device that functions similarly to a bridge but can support multiple ports, allowing it to manage traffic across larger networks more efficiently. A switch can handle thousands of MAC addresses and offers better performance by forwarding data only to the intended recipient.
A Layer 3 switch is a device that combines the features of both a Layer 2 switch and a router. It can perform traditional Layer 2 functions such as switching frames based on MAC addresses, as well as Layer 3 routing functions, where it forwards packets based on IP addresses.
Layer 3 switches are used to perform routing within a network, often at the distribution layer, providing faster routing than traditional routers by using hardware-based forwarding. This capability makes Layer 3 switches suitable for large-scale, high-performance networks.
A default route, often referred to as the "gateway of last resort," is used by routers when they do not have a specific route for a destination IP address in their routing table. A default route is typically used to route packets to an external network, such as the Internet.
It is represented by the IP address 0.0.0.0/0 (IPv4) or ::/0 (IPv6) and is configured on a router to forward traffic that does not match any other available routes. Default routes are essential for directing traffic outside of a local network.
HSRP (Hot Standby Router Protocol) is a Cisco proprietary protocol used to provide high network availability by configuring two or more routers to work together as a virtual router. One router is elected as the active router, and the others act as standby routers.
The routers share a virtual IP address, and if the active router fails, the standby router takes over and assumes the virtual IP address, ensuring continuous network connectivity. HSRP is commonly used for router redundancy in enterprise networks.
NAT (Network Address Translation) is used to modify the source or destination IP address of packets as they pass through a router, enabling devices on a private network to access resources on the public internet. NAT helps conserve public IP addresses by allowing multiple devices to share a single public IP address. There are three main types of NAT:
● Static NAT: A one-to-one mapping between a private IP address and a public IP address. It is typically used when a device needs to be consistently reachable from the outside world.
● Dynamic NAT: A many-to-many mapping between private and public IP addresses, which dynamically assigns a public IP from a pool when a device inside the network needs to access the internet.
● PAT (Port Address Translation): A type of dynamic NAT that maps multiple private IP addresses to a single public IP address, using different port numbers to distinguish between devices.
A multicast address is an IP address used to send data to a group of devices on a network. In IPv4, multicast addresses range from `224.0.
0.0to239.255.255.255`. Devices that wish to receive multicast traffic join a specific multicast group identified by a unique multicast address. This allows for efficient one-to-many communication, such as streaming video or audio to multiple recipients simultaneously without sending separate copies of the data to each device.
These are advanced CCNA interview questions asked to experienced network engineers with over 5+ years of experience.
BGP (Border Gateway Protocol) is the protocol used to exchange routing information between different Autonomous Systems (ASes) on the internet. An Autonomous System is a collection of IP networks and routers under the control of a single organization that presents a common routing policy to the Internet.
BGP is classified as a path vector protocol, meaning it makes routing decisions based on the entire path to a destination rather than just a single metric like hop count. BGP is essential for inter-domain routing, meaning it manages routing between different networks or internet service providers (ISPs).
BGP uses policies based on several factors, including AS hop count, prefix length, and attributes like local preference, AS path, and MED (Multi-Exit Discriminator). The protocol ensures that routes with the least AS hops are chosen, but network administrators can also configure it with custom policies.
EIGRP (Enhanced Interior Gateway Routing Protocol) is a Cisco proprietary hybrid routing protocol that combines the benefits of both distance-vector and link-state protocols. EIGRP uses a composite metric that includes bandwidth, delay, load, and reliability, unlike OSPF, which uses cost based on bandwidth.
EIGRP is more efficient than OSPF in some cases due to its faster convergence and ability to support classless routing (CIDR). EIGRP also minimizes the amount of routing traffic, as it only sends updates when a change occurs in the topology, whereas OSPF uses LSAs (Link-State Advertisements) to broadcast updates more frequently. OSPF, on the other hand, is an open-standard protocol, whereas EIGRP is proprietary to Cisco.
MPLS (Multiprotocol Label Switching) is a high-performance data-carrying technique used in large networks to improve speed and efficiency. It works by assigning a short path label to data packets, which is used to forward them across the network rather than relying on lengthy IP addresses.
MPLS allows for more efficient packet forwarding because it reduces the need for deep packet inspection and multiple hops based on long addresses. The label is used at each hop to determine the next destination, making it particularly useful for traffic engineering, VPNs, and quality of service (QoS) management in large-scale networks. MPLS can carry IP, Ethernet, and other protocol types, making it versatile and scalable.
A Layer 2 switch operates at the Data Link layer (Layer 2) of the OSI model and forwards data frames based on MAC addresses. It only deals with Ethernet frames and does not perform any routing functions.
Layer 2 switches are used primarily for network segmentation and reducing collisions in Ethernet networks. A Layer 3 switch, on the other hand, operates at both Layer 2 and Layer 3, meaning it can forward both frames (using MAC addresses) and packets (using IP addresses).
Layer 3 switches provide routing capabilities in addition to switching, allowing them to route traffic between different VLANs and perform tasks like IP routing, NAT, and ACLs. These switches are ideal for large networks that require high-speed routing between segments.
An OSPF area is a logical subdivision within an OSPF network. The network is divided into multiple areas to reduce the size of the routing tables and limit the scope of route advertisements. The backbone area (Area 0) is the central area that connects all other areas.
Using multiple areas improves scalability and performance by localizing the impact of changes. For example, if a topology change occurs in one area, it doesn’t affect the entire network. Areas also help reduce the amount of routing information exchanged between routers, improving network stability and reducing overhead.
VRF (Virtual Routing and Forwarding) is a technology that enables the creation of multiple virtual routing tables on a single physical router. Each VRF instance acts like a separate router, allowing for the isolation of IP routing and forwarding between different departments, customers, or network segments.
This allows multiple networks to share the same physical infrastructure while keeping their traffic and routes separate, without the risk of routing conflicts or security issues. VRF is widely used in service provider networks and large enterprises that require network segmentation.
QoS (Quality of Service) refers to a set of technologies and techniques used to manage and prioritize network traffic to ensure that critical applications (such as VoIP, video conferencing, or real-time applications) get the required bandwidth and low latency, even when the network is congested. QoS can prioritize traffic based on parameters like bandwidth, latency, packet loss, and jitter. Common QoS mechanisms include:
● Traffic shaping: Controls the flow of traffic to smooth out bursts.
● Traffic policing: Limits or drops traffic that exceeds predefined thresholds.
● Packet scheduling: Ensures that high-priority traffic (e.g., voice) is sent before lower-priority traffic.
● Congestion management: Ensures fairness and reduces delay in congested networks.
The TTL (Time To Live) field in the IP header is used to prevent packets from circulating endlessly in the network due to routing loops. Each time a packet is forwarded by a router, the TTL is decremented by one. When the TTL reaches zero, the packet is discarded.
This ensures that packets are not trapped in an infinite loop and do not consume network resources indefinitely. TTL also provides a mechanism for limiting the lifetime of a packet in the network, which is useful in preventing stale packets.
IPsec (Internet Protocol Security) is a suite of protocols used to secure IP communications by authenticating and encrypting each IP packet in a communication session. IPsec operates at Layer 3 of the OSI model and provides two main services:
● Authentication: Ensures that the data received is from a legitimate source.
● Encryption: Protects the confidentiality of the data. IPsec is commonly used to create VPNs (Virtual Private Networks) over public networks like the internet, enabling secure communication between remote users or branch offices and the corporate network.
DNS (Domain Name System) is responsible for translating human-readable domain names (e.g., www.example.com) into IP addresses (e.g., 192.168.1.1) that computers use to route traffic. DNS operates at Layer 7 (Application layer) of the OSI model and is an essential service for the internet.
Without DNS, users would need to remember and enter the numerical IP addresses of websites instead of domain names. DNS also provides other services like load balancing and failover through multiple records for a single domain.
Network convergence refers to the process where all routers within a network update their routing tables to reflect the best paths after a network change, such as a link failure or a router failure. A network is considered to be converged when all routers agree on the current topology, and no routing changes are being propagated.
Fast convergence is important because it minimizes downtime and ensures that data is routed efficiently through the available network paths.
IS-IS (Intermediate System to Intermediate System) is a link-state routing protocol used to find the best path for data to travel across a network. Similar to OSPF, IS-IS uses a link-state database and the Dijkstra algorithm to calculate the shortest path.
However, IS-IS differs in that it operates at Layer 2 (Data Link layer) and does not rely on IP for routing. It is commonly used in large-scale networks and service provider environments and supports both IPv4 and IPv6.
RSTP (Rapid Spanning Tree Protocol) is an enhancement of the original Spanning Tree Protocol (STP) that provides faster convergence and recovery from network changes. RSTP reduces the time taken to re-establish the network topology when there is a failure or change in the network (such as a port going up or down). It introduces new port roles (e.g., Alternate and Backup) to speed up convergence times. RSTP is backward compatible with legacy STP implementations.
A Layer 2 VPN operates at the Data Link layer, providing point-to-point connectivity between two endpoints. It allows the transport of Layer 2 frames (e.g., Ethernet) across a Layer 3 network. - A Layer 3 VPN operates at the Network layer and routes IP packets between different networks. It provides IP-based connectivity between sites, using techniques like MPLS to tunnel traffic between networks.
The Cisco ASA (Adaptive Security Appliance) is a next-generation firewall that integrates traditional firewall functionality with advanced intrusion prevention, VPN support, and advanced access control. Cisco ASA firewalls provide stateful inspection, meaning they track the state of active connections and make filtering decisions based on the state of the traffic.
Unlike other basic firewalls, the ASA offers additional services like VPN support (SSL/IPsec), application control, and content filtering, making it suitable for enterprise environments.
Here are some example scenario-based questions that can be asked to experienced candidates:
First, I would verify the basic connectivity of the affected device, ensuring it has a valid IP address by checking its network configuration (IP, subnet mask, default gateway). Next, I would check if the device can ping local network resources (e.g., the default gateway).
If local communication works, I would attempt to ping an external IP address (such as 8.8.8.8) to determine if it's a DNS issue. If DNS is the problem, I would verify the DNS server settings. If the issue persists, I would check the router or firewall logs to look for any ACLs or firewall rules blocking the user's traffic.
Finally, I would confirm the status of the router's NAT configuration to ensure proper translation of private IP addresses to public ones.
I would begin by performing a network performance analysis using tools like ping and traceroute to check for packet loss or high latency between key network devices. I would also use SNMP or a network monitoring tool to gather metrics such as CPU, memory, and bandwidth utilization on routers and switches.
If a specific segment of the network is experiencing high traffic, I would analyze the device’s configuration to check for any misconfigurations or excessive traffic. I would also inspect QoS (Quality of Service) settings to ensure priority traffic isn't being delayed.
If the slowdowns are related to specific applications, I would review the application's network usage patterns and analyze server-side logs. Finally, if needed, I would run bandwidth analysis to confirm if the links are saturated.
I would first assess the types of users and devices that will be connecting remotely to ensure compatibility. For security, I would choose a protocol like IPSec or SSL VPN, depending on the client and network requirements.
I'd configure strong authentication methods (e.g., multi-factor authentication, certificate-based authentication) to ensure that only authorized users can access the network. I’d also apply access control lists (ACLs) and firewall rules to limit what remote users can access, enforcing the principle of least privilege.
Additionally, I would configure split tunneling carefully to ensure that only necessary traffic is routed through the VPN, leaving other traffic to be routed normally. Finally, I would regularly monitor VPN connection logs for any anomalies, such as unauthorized access attempts.
To connect the two offices, I would first assess the available WAN technologies (MPLS, leased lines, VPN, etc.) and choose the most appropriate for cost, reliability, and security. If using a VPN over the internet, I would configure site-to-site IPsec VPN tunnels between the two offices.
I’d ensure that routing is set up so that traffic between the two locations can traverse the private IP ranges. This could involve configuring static routes or dynamic routing protocols like OSPF or EIGRP, depending on the size and complexity of the network.
Additionally, I would configure NAT (if required) on the router to handle IP address translation between the two sites. To optimize performance, I would consider using QoS to prioritize business-critical traffic across the link.
To ensure high availability and avoid single points of failure, I would implement network redundancy at multiple levels:
● Hardware Redundancy: Deploy redundant routers, switches, and firewalls in key network paths to eliminate single points of failure.
● Routing Redundancy: Configure dynamic routing protocols like OSPF or EIGRP to provide multiple paths for routing traffic, ensuring that if one path fails, traffic can be rerouted automatically.
● Link Redundancy: Implement technologies like HSRP, VRRP, or GLBP on the gateway routers to provide active-passive or active-active redundancy for default gateway availability.
● Switch Redundancy: Use technologies like Spanning Tree Protocol (STP) or Rapid Spanning Tree Protocol (RSTP) to avoid network loops and ensure redundant switch paths are available.
● Load Balancing: If necessary, implement load balancing solutions for applications and web traffic to distribute the load evenly across multiple resources, preventing overload on a single server or service.
1. Master the fundamental networking concepts like the OSI model, TCP/IP, routing protocols, switching, and security.
2. Answer your answers with relevant examples from your own experience. Discussing how you applied CCNA concepts in practical situations will make your responses more compelling and memorable.
3. When answering technical questions, provide precise and to-the-point responses. Avoid rambling or going off on tangents.
4. Prepare for a wide range of CCNA interview questions using online resources, books, and mock interviews.
5. When answering behavioral questions, emphasize the skills and experience that make you a strong candidate. Discuss how your CCNA knowledge and hands-on work have prepared you for the role you're interviewing for.